CASE STUDY

A Game-changing Solution for the Original Tech Innovator

Apple needed a better way to manage display demo devices – and their content – on a global scale.

BACKGROUND

Checking out new devices in a retail store is a wonderland for many of us.

With all your favourite Apple products in one place, all you’ve got to do is play. So, consistency in the ‘demo’ experience is paramount. To take it to the next level, Apple invited Dauntless onboard to help.

THE BRIEF

Create a new platform to help further boost Apple’s communication with its customers via demo-content from any retail location.

THE CHALLENGE

Apple was using an offline, manual process to manage and update demo products on display.

It wasn’t possible to share information such as location, software status, version history about demo products with employees.

The challenge was to build a new platform to act as a single portal to manage all demo products — legitimising retailers’ efforts to ‘sell well’. In other words, when a potential customer visits any retail store selling Apple products, their experience is consistent and aligned with Apple’s brand and messaging.

Our Approach

We designed a new unique workflow that was easy to use and cloud-based.

We made the interface intuitive and responsive. This enabled users to enrol any device in Apple’s demo-content program quickly and easily—regardless of their geographic coordinates.

WHAT WE DELIVERED

The new portal allows for faster onboarding of any store selling Apple products anywhere.

Built-in benefits

  • streamlined device management for multiple devices at a time
  • remote device software updates
  • the ability to roll out local languages and culturally relevant content
  • improved visibility for retailers of enrolled devices such as status and location

For Apple, the new portal provides unique insights into its retail base. With this information, Apple can deliver a better, more consistent sales experience for all its customers across the globe.

“This is the most thought-through thing I’ve seen in my time at Apple.”

— Tim Cook, CEO

Results

This new device enrolment app was unveiled by Tim Cook during the WWDC 2018. The app is currently used in Apple Stores, independent retailers and retail chains around the world.

It’s saving Apple an estimated $20-$30 million per year.

 

We create money-saving digital tools that streamline manual processes.

 

Whether you need a digital strategy, process management or a new digital experience – Dauntless has your back. We’ll come in, assess the lay of the land and map the path to reach your goals.

Money-saving Digital Products